Frequently asked questions
General questions about booking with Riviera Lounge Van. Questions about a specific ride, such as airport meeting points or cruise timings, are answered on each service page.
Booking
Why must every ride be booked in advance?
French law requires private hire (VTC) rides to be booked before they start. Drivers cannot accept passengers who stop them in the street.
How do I change a booking?
Reply to your confirmation email or message us on WhatsApp with your booking reference. Changes depend on availability.
Will I get the driver’s name and number?
Yes. Your confirmation includes a WhatsApp contact, and driver details are sent before the ride.
What languages do your drivers speak?
English and French.
Payment and cancellation
Which currencies can I pay in?
Prices are in euros. If you pay with a foreign card, your bank converts the amount.
What is your cancellation policy?
Cancel more than 24 hours before pickup for a full refund. Between 12 and 24 hours before, half the fare is refunded; under 12 hours, or if nobody shows up, the fare is not refunded. The full terms are in our terms and conditions.
Do I receive an invoice?
Yes, with VAT, in your name or your company’s.
On board
How much luggage can I bring?
It depends on the number of passengers. Tell us your suitcases and bulky items when you book and we confirm that everything fits. See the V-Class page.
Can I travel with a pet?
Tell us when you book: the type and size of the animal, and whether it travels in a carrier. We confirm before the ride so the right vehicle is ready.
Is smoking allowed?
No. Smoking and vaping are not allowed in the van.
Can I travel with small children?
Yes. Tell us the number and ages of children when you book so we can plan the seating. Child seats and boosters are available on request.