Terms and conditions of sale
These terms apply to all pre-booked transport services sold under the name Riviera Lounge Van by BLACK CAB LILLE, SARL with share capital of €4,500, Bureau 3, 34 place du Général de Gaulle, 59800 Lille, France, SIREN 533 631 180, RCS Lille Métropole, VAT FR23533631180, registered as a private hire (VTC) operator under number EVTC059166404 (“we”). The website is published by EHA Web Solutions, which owns the Riviera Lounge Van brand; see the legal notice. By booking, you accept them.
1. Service
We provide private hire transport with a chauffeur (VTC) in a Mercedes-Benz V-Class or, on request, another vehicle. Every ride must be booked in advance; we do not accept passengers in the street. Pickups inside the Principality of Monaco are not offered.
2. Booking and confirmation
A booking is made online or by accepting a written quote. It is final once you receive our confirmation by email. You must provide accurate information: names, contact number, addresses, date and time, flight number if any, number of passengers and luggage.
3. Prices
Prices are stated in euros, including VAT, for the whole vehicle and the ride described in the booking. They include fuel, motorway tolls, meet and greet at the airport and the waiting time described in section 6. Waiting beyond the included time, added stops or detours, and changes requested on the day may be charged; the amount is agreed with you before the extra service is provided.
4. Payment
Online bookings are paid by card when booking. Quotes state the payment method and deadline. You can also pay the driver by bank card or in cash, and companies may pay by bank transfer on invoice when agreed in advance. Online card payments are processed by Stripe; we never ask for card details by email or through our forms.
5. Cancellation and changes
Unless a quote states other terms, cancellations are refunded as follows: more than 24 hours before the pickup time, 100% of the fare; between 12 and 24 hours before, 50%; less than 12 hours before, or if the passenger does not show up, no refund. Because the service is booked for a set date, the 14-day withdrawal period for distance sales does not apply. If we must cancel a confirmed ride, you are refunded in full.
6. Delays and waiting
For airport pickups with a flight number, we follow the flight and adjust the pickup at no extra cost for flight delays. Included waiting time: up to 60 minutes after the actual landing of a flight, up to 30 minutes after the actual arrival of a train, and up to 15 minutes at any other pickup address. Without a valid flight or train number we may not be able to follow a delay.
7. Luggage and passengers
The number of passengers and pieces of luggage must not exceed what was declared and what the vehicle can safely carry. The driver may refuse items that do not fit or are dangerous. Smoking is not allowed in the vehicle. Damage or exceptional cleaning caused by passengers may be charged at the actual cost of repair or cleaning, on presentation of the invoice. The V-Class takes up to 7 passengers and 6 pieces of luggage; a saloon car up to 3 passengers, 2 large suitcases and 1 cabin bag.
8. Liability
We are not responsible for delays caused by events beyond our control, such as road closures, accidents, strikes, severe weather or police instructions. We plan routes with reasonable margins, but you remain responsible for allowing enough time for flights, trains and ships.
9. Complaints
Send any complaint to [email protected].
10. Law
These terms are governed by French law. Nothing in these terms limits the mandatory rights of consumers under French law.
Last updated: 23 October 2026